What is EN ISO 20635:2021?

Introduction

EN ISO 20635:2021 is a technical standard developed by the International Organization for Standardization (ISO) that provides guidelines and requirements for the writing of technical documentation. It is designed to ensure clarity, consistency, and comprehensibility in technical communication across various industries and sectors. The standard outlines best practices for structuring, formatting, and presenting information in technical documents, enabling efficient understanding and interpretation by users. In this article, we will delve into the key aspects of EN ISO 20635:2021 and understand its significance in promoting effective technical communication.

Scope of EN ISO 20635:2021

The scope of EN ISO 20635:2021 encompasses a wide range of technical documentation, including user manuals, instructions, specifications, and reports. It applies to both printed documents and digital formats such as websites and online help systems. The standard focuses on several critical areas, including terminology usage, document structure, graphical representation, and language considerations. By addressing these aspects, EN ISO 20635:2021 ensures that technical documents are accessible, clear, and comprehensible to their intended audience, thereby enhancing usability and minimizing misunderstandings.

Key Requirements of EN ISO 20635:2021

EN ISO 20635:2021 lays down specific requirements that technical writers should adhere to when creating documentation. These requirements cover various elements of technical communication, such as the use of consistent terminology throughout the document, clear organization and structuring, appropriate visual aids and illustrations, and creating reader-friendly content. Additionally, the standard emphasizes the importance of adapting the language and style of the document to suit the target audience's knowledge level and expertise. By following these requirements, technical writers can enhance the user experience and ensure that the intended message is effectively conveyed.

Benefits of EN ISO 20635:2021

EN ISO 20635:2021 brings numerous benefits to both document creators and end-users. By following the standard's guidelines, writers can produce technically accurate, well-structured, and consistent documents. This improves the quality of technical communication, reduces ambiguities, and enhances user comprehension. For end-users, the standard ensures that technical documents are easy to understand, navigate, and use, making it easier for them to operate devices, follow instructions, or troubleshoot problems. Overall, EN ISO 20635:2021 promotes effective communication, streamlines processes, and ultimately contributes to better user experiences in various industries.