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What is ISO-TS 13811:2014?


ISO-TS 13811:2014, also known as the "Tourism and Related Services - General Framework for Safeties Management Systems in Tourism", is a technical specification that provides guidelines for implementing safety management systems in the tourism industry. This standard aims to ensure the safety of tourists and improve the overall quality of services provided by tourism organizations.

Key Features of ISO-TS 13811:2014

The ISO-TS 13811:2014 outlines certain key features that are essential in developing and implementing a safety management system in the tourism sector.

1. Risk Analysis and Evaluation

The standard emphasizes the importance of conducting risk analysis and evaluation to identify potential hazards and assess their impact on tourist safety. By identifying risks, tourism organizations can take proactive measures to minimize or eliminate them, ensuring a safer experience for tourists.

2. Legal and Regulatory Compliance

ISO-TS 13811:2014 stresses the need for tourism organizations to comply with all relevant legal and regulatory requirements concerning safety. This includes compliance with local, national, and international laws and regulations that pertain to areas such as transportation, accommodation, and recreational activities.

3. Emergency Preparedness and Response

The standard highlights the significance of having emergency preparedness and response plans in place. Tourism organizations should establish clear procedures and guidelines to handle emergencies effectively, minimizing the adverse impact on tourists and maximizing their safety during crisis situations.

4. Continuous Improvement

ISO-TS 13811:2014 encourages tourism organizations to adopt a culture of continuous improvement in safety management. This involves regularly assessing the performance of the safety management system, analyzing incidents and accidents, and implementing corrective actions to prevent recurrences.

Benefits of Implementing ISO-TS 13811:2014

The implementation of the ISO-TS 13811:2014 offers several benefits to tourism organizations:

1. Enhanced Tourist Safety

By implementing a safety management system based on this standard, tourism organizations can significantly improve tourist safety. This not only protects the well-being and lives of tourists but also enhances their trust and confidence in the industry.

2. Improved Service Quality

ISO-TS 13811:2014 promotes a systematic approach to managing safety in tourism organizations. As a result, processes are streamlined, potential risks are minimized, and service quality is improved. This helps in delivering a better experience to tourists and gaining a competitive edge in the market.

3. Compliance with Industry Standards

Implementing ISO-TS 13811:2014 ensures compliance with internationally recognized standards for safety management systems in the tourism sector. This demonstrates a commitment to maintaining high safety standards and facilitates easier collaboration and partnership opportunities with other organizations in the industry.


ISO-TS 13811:2014 provides tourism organizations with a comprehensive and standardized framework for managing safety. By adhering to the guidelines outlined in this technical specification, tourism organizations can enhance tourist safety, improve service quality, and comply with industry standards. Ultimately, this contributes to the overall growth and sustainability of the tourism industry as a whole.


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